Yes. Every single timepiece sold on HauteBook is 100% authentic. We only source from a vetted network of authorized retailers, boutiques and certified dealers across the USA, Europe and Japan. All Swiss watches sold on HauteBook.com are brand new unless otherwise mentioned on the item description.

We provide “Full Set” in original condition for all our watches, which includes the original manufacturer’s warranty card, serial number tags, and box. You’re welcome to authenticate your watch locally at any authorized retailer. Our Swiss Watch Team can assist you in the authentication process with your preferred local retailer.

HauteBook is primarily an online luxury company but operates physical presences, including appointment-based Experience Center and we also hosts pop-up Expos across India periodically. All our Swiss watch services are strictly online.

It is our signature commitment to security and satisfaction. The program guarantees 100% authenticity, insured global shipping, and a transparent refund policy. It is designed to ensure that buying a luxury watch online is as safe and prestigious as buying it in person. Connect with our Swiss Watch Advisor for assistance in your purchase.

An “Authorized Dealer” (AD) is a retailer appointed directly by a brand (like Rolex or Omega) to sell their new inventory. HauteBook/Haute24 operates as an independent luxury concierge. While we are not an AD for every brand listed, we source directly from ADs and authorised distributors globally. This allows us to bypass regional waiting lists and offer rare models that local ADs may not have in stock in India.

We operate on a global concierge model. When you place an order, our sourcing team in the USA, Europe or Japan secures that specific item from our partner boutiques or dealers. We then import it to our logistics hub and ship it to you. This model grants you access to global inventory rather than just what is available locally.

We source our timepieces from a vetted global network of authorized boutiques, elite luxury retailers, and trusted distributors across the USA, Europe and Japan. This direct-sourcing model ensures provenance and allows us to offer competitive pricing on rare and high-demand models.

Buying a pre-owned Rolex is highly secure with Haute24. Unlike unverified marketplaces, our Peace of Mind program ensures that every brand new and pre-owned piece alike are “Certified Authentic.” Please connect with Haute24 Swiss Watch Expert to find more about how you can authenticate a Rolex purchased at Haute24.com.

HauteBook.com / Haute24.com stands out as a premier California based luxury marketplace with 8 years of specialized expertise since 2018, providing a trusted gateway to high-end international fashion for India’s top 1% of luxury consumers. 

Beyond our core retail, we utilize dedicated, specialized teams to manage high-value verticals including iconic luxury handbags, pre-loved luxury auctions and high end Swiss luxury watches, all complemented by a bespoke personalized shopping service designed for the most discerning collectors.

• View Customer Reviews on Google Maps.
• View Swiss Watches Just Sold on Haute24
• View Swiss Watches Testimonials

Our prices are competitive because of our global sourcing network. We leverage currency differences and long-standing relationships with dealers who provide us with preferential rates. Additionally, as an online-first concierge, we do not have the massive overhead costs of high-street retail showrooms, passing those savings directly to you. Please note that the level of discount and offers vary based on the brand, model and it’s current market demand. Please follow our official Swiss watches channel for staying up to date with luxury watch trends.

Haute24.com requires the full amount (100%) to be paid in advance. This is required for us to confirm the order with our international dealer and block the watch at the advertised price. This protects you from price jumps or currency fluctuations while the watch is in transit.

Rolex prices fluctuate based on global market demand and model reference (e.g., “Starbucks” vs. “No-Date”). At Haute24, we provide competitive market pricing that includes all import duties and taxes. To get the current day’s price for any Rolex models, please connect with our dedicated Watch Concierge.

We accept all major Credit/Debit cards (Visa, Mastercard, Amex), Net Banking, and Bank Wire Transfers (NEFT, IMPS, RTGS). For high-value watch transactions, we highly recommend bank transfer for a smoother processing experience.

No. We believe in transparency. The final price shown at checkout generally includes all applicable customs duties and GST. The shipment first reaches our Delhi NCR Studio or Pune Studio before being delivered to you. You will not be asked to pay extra to the courier company upon delivery. Any additional charges such as COD Charges or Express Delivery Charges will be conveyed to you prior to placing the order.

Yes, but they are already calculated into your quoted price. We handle all the complex paperwork and duty payments on your behalf. This is only applicable for orders placed directly through our International Payment Gateway.

For other regional payment mode such as UPI or Cash, please connect with our Swiss Watch Team to understand additional applicable charges.

We provide additional discounts on international transfers. In some cases, the catalog prices might be outdated and the watch market price might have changed. The best way to inquire about a best price for a specific watch is to connect with our Watch Concierge on WhatsApp.

Our extensive catalog features the pinnacle of horology. We offer icons from Rolex, Omega, Patek Philippe, and Audemars Piguet, along with prestigious names like IWC, Jaeger-LeCoultre, Cartier, Hublot, Panerai, and TAG Heuer. Our collection spans from heritage classics to the latest contemporary releases.

A single luxury movement can take months to assemble by hand. Master watchmakers train for years to be able to handle parts that are measured in microns. Because they are handmade, brands like Patek Philippe or Audemars Piguet only produce a few thousand watches a year. This scarcity, combined with high global demand, drives up the value

Unlike a smart watch or a cheap fashion watch that might last 5 years, a Swiss luxury watch is designed to be serviced and passed down for generations.

Absolutely. If you are looking for a specific reference or a “Grail” watch not currently in our catalog, our Watch Concierge service can tap into our global network to locate it for you. Simply share the model or reference number with our support team.

Not always physically in India. A listed price means the item is available with our Global Partners and can be sourced for you immediately. The “In Stock” status refers to availability within our global network.

We recommend you to follow our channels or Swiss watch specific communities for Readily Available options and Offers. You can confirm exact availability by messaging our Concierge.

The Catalog Images on our websites are only for identification and representative purposes.

We might also use assistance from Artificial Intelligence Tools to improve or transform our catalog pictures for luxury appeal.

We are unable to share you live pictures of the watches we do not have in our Studio.

For Brand New watches, the item comes directly from the Dealer in it's original brand new condition.

You can connect with our Swiss Watch Advisor for product photos of the Watch that you are interested in.

In all the cases, once we receive the Watch in our international hub before shipping to you, we provide a Live Photos and Video of your specific watch so you can inspect it virtually prior to us dispatching the watch to India for delivery.

Yes. All watches are sold with their original manufacturer serial numbers, identification markers, tags intact. We do not remove or alter serial numbers.

Yes. We prioritise “Full Set” sourcing. Your watch will come with its original box, manual, and warranty card. If a vintage watch is missing papers, it will be clearly stated in the product description.

To catch our latest arrivals and exclusive “Daily Deals,” follow our official Instagram handle and subscribe to the Haute24 Exclusive Swiss Watches WhatsApp Channel. We also feature a “Luxury Watches” section on our website that is updated regularly.

Currently, we focus on the timepieces themselves. However, we can source authentic links or replacement straps upon request through our Concierge service for the Watches sourced through us.

A store display item is an unused, like-new item, in excellent condition, and that has been previously displayed/handled within a storefront. To put this in perspective, each “new” watch purchased in a traditional brick-and-mortar store is a store display item, because it was previously displayed in a case. Prior to client purchase, store display models may be polished in order to ensure the utmost condition and appeal. Store display models are in great condition, are priced to move, and are sold at an even greater discount than our already heavily discounted brand new pieces.

Because we source from global hubs, delivery typically ranges from 2 to 4 weeks from the date of purchase confirmation. Exact shipping period will depend on when we receive it. We offer express shipping options at additional payment to allow 2 week shipping and a standard period of 4 weeks in other cases. Some specific deals such as Rolex Close To MRP, Rolex Store Display Models or other specific pre-order items ma take 6-8 week to deliver depending on when we receive the watch from the dealer. If there are any specific cases where the sourcing timeline varies, our team will inform you about it at the time of placing the order.

Please connect with our Swiss Watch Advisor for specific model queries and to enquire about our Express Shipping options

We understand that some moments can’t wait. For urgent requests, please contact our Dedicated Swiss Watch Support team.

We can often arrange expedited shipping and priority handling for an additional fee, depending on the watch’s location.

Please understand this is only on a case by case basis and the charges are

We offer Complimentary Shipping on all luxury watch purchases. There is no extra shipping charge for standard delivery. We charge extra for Express Delivery options if you wish to receive your watch earlier than our Standard Shipping period. Please contact our Swiss Watch Advisor for any support.

Our website uses industry-standard SSL encryption to protect your personal and financial data. We only use trusted payment gateways on our E-Commerce platforms ensuring all your transactions are 100% secure.

Like any online services, we cannot guarantee 100% security when it comes to 3rd party platforms. Our team uses services that we find to be reputable and genuine.

Rolex provides a 5-Year International Warranty from the Date of First Purchase. This guarantee is fully transferable and valid at any Authorized Rolex Service Center worldwide.

All Pre-Owned Swiss watches sourced from our dealers come with a 2-Year Warranty from the dealer. This covers the mechanical movement of the watch.

Yes. Every watch comes with either the Manufacturer’s warranty (for newer pieces) or our Dealer Warranty (for pre-owned/vintage pieces).

For “Unworn/New” watches, yes, you receive the valid Manufacturer’s Warranty. For pre-owned watches, the manufacturer warranty may have expired, in which case the Dealer Warranty applies. You can connect with our Team for any support post purchase. Specific watch warranty and their policies might differ for different manufacturers. We encourage you to connect with our Swiss Watch Advisor to understand the warranty and policies

Pre-Shipment: You can cancel for a full refund before the watch is shipped to India (during the Video Approval stage).

Post-Shipment: Once the watch is imported to India and delivered, returns are only accepted if the item is proven inauthentic or arrives damaged.

Post-Delivery: We do not accept returns for “change of mind” after delivery due to the complex import duties involved. We provide Lifetime Authenticity Guarantee on all the products we sell.

This is why we have the Video Approval Process. If the video we send you reveals scratches or issues not described in the listing, you can decline the watch right then for a full refund. You are in control.

Haute24 operates on a low-overhead model and does not keep high-value inventory in open showrooms. However, we provide high-resolution videos and details before you commit.

We are primarily an Online Luxury E-Commerce Store that also deals with Luxury Handbags, Footwear, Apparels and more. We have an experience center in Gurugram where customers can pick up confirmed orders by appointment.

Yes. If you prefer to collect your high-value watch in person, you can select the Self-Pickup option for our Gurugram center. You can connect with our Dedicated Swiss watch team for any assistance related to your visit. 

We would love to assist you! You can connect with us through:

• WhatsApp: Message our dedicated Watch Concierge directly from the website.
• Phone: Request a callback for a one-on-one consultation with a watch specialist.

We can assist existing customers with servicing through our network of authorized dealers. We do not offer customization, repairs directly in our Studio.

Haute24 has a dedicated team to handle our Swiss Watches Related Enquiry. The easiest way to connect with our team is to dial our Swiss Watch Hotline or send a Message on our Swiss Watches WhatsApp Number.

Please note that Haute24 receives many luxury shopper prospects and we would appreciate it if you could mention your specific request along with your initial query so that our Swiss Watch Team can get back to you the earliest. Our team is always ready to assist. You can always request a 1:1 dedicated call with our Swiss Watch Advisor to clarify any doubts you may have.