FAQ

FAQ

Contact

To enjoy a personalized shopping support with Haute24, 

Our experts will help you find luxury items tailored to your preferences.

For any order updates, returns, or general inquiries,

  • Call Haute24 Customer Support 1 : +91 9561794706
  • DM us on WhatsApp : Customer Support 

Please include relevant information such as Order Number, Product Name or any order history so that our team can resolve your issues faster.

If you’re looking for expert guidance on luxury Swiss watches, you can message us directly on WhatsApp and connect with our Swiss Watch Advisor.

Our specialists will assist you in choosing the perfect watch, provide detailed insights, and answer any questions about brands, authenticity, and pricing.

Trust, Authenticity, & Pricing

Yes. All the products are new and 100% genuine. You get the original tag and care card with them most of the time. We provide a 100% money back guarantee on the authenticity of our products.

We provide the store receipts on request. You can get the product checked at any brand store for authenticity. Depending on the product, you may also be able to verify using brand specific authenticity checking such as NFC Card Authentication Check, Care Card Check, Serial Number Check, etc. 

No, we are resellers and order our products with the original retailers and authorized dealers.

Haute24.com / HauteBook.com purchases its products at the original brand retailers or authorized dealers in bulk hence we can offer discounted prices. All products sold on Haute24.com are guaranteed 100% authentic.

Payments & Checkout

Credit and Debit Cards accepted: American Express, Diners Club, MasterCard, Visa. UPI. Bank Transfer.

Yes, we have COD available on some products. For more details get in touch with us at info@hautebook.com or connect with our personal shoppers for applicable products. 

Please feel free to connect with our personal shoppers for assistance. They will be able to guide you through the checkout process. 

Shipping, Delivery, & Logistics

We ship all over India & USA. We use reputed courier service providers in India to handle our domestic shipping operations.

Most of the products ordered on Haute24.com / HauteBook.com are shipped from sellers/boutiques in the USA & Europe. They require a minimum of 3 weeks to deliver a product to your doorstep.

Details:
– All Ready to Ship Products: 3-5 Days — Free
– Excludes products on special offers**: 3–4 Weeks — Chargeable, cost depends on the products*
– 4–6 Weeks — Free
Delivery times are approximate. Depending on your location, Saturdays, Sundays and public holidays may not be considered as business days. Also, delivery timeline starts after the full payment is received for the orders.

Yes, the order total is inclusive of import duties & taxes. You will not be charged any additional payment from our side. When you use the payment gateway, some charges may be levied this charge varies based on your bank / credit card provider. Please visit your card provider website for details.

Additional charges are applicable on COD Eligible Delivery options and Express Delivery which will be communicated to you before the order is placed. Connect with our personal shopper for details.

Our orders are shipped from across the globe and currently we have not opened international tracking on our portal. But we provide the domestic tracking information once the item is shipped out from our India fulfilment center.

For order tracking please contact us on the our communication mediums provided on the website.

Sizing & Product Selection

Size guides are available for all shoes & clothing. You can find them on the product details page, next to sizes. If you notice a product of interest but could not find a size chart attached to the product page, please feel free to connect with our shoppers. 

Cancellations, Returns, & Damaged Goods

Please contact our customer service representatives by filling out our Contact Us form within 24 hours of placing your order.

Returns must be made within the guidelines in our Return Policy. Please visit our Refund and Returns Policy page for details. 

Please contact our customer service representatives by filling out our Contact Us form or by using our Customer Service Hotline. 

Retail Stores & Support

We have studios in Delhi NCR and Pune that you can visit. Our studio is open to visitors exclusively by appointment. Please connect with our Personal Shoppers so they can help you with the same. 

Sorry for any inconvenience or delay caused by such cases. We always recommend reaching out on the Official Numbers on the website for Customer Support, Personal Shopper and Swiss Watch Advisor. Our Team works hard to ensure every incoming queries are addressed as soon as possible.

Swiss Luxury Watches FAQ

Please visit our Haute24 Peace of Mind Program page for all Swiss Watch Related FAQ. You can also connect with our Swiss Watch Advisor for any queries you may have regarding our Dedicated Swiss Watch Concierge Service.